Resident Services Coordinator
Location: Vancouver, WA, United States
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Description
Resident Services Coordinator – The Springs at The Waterfront
1015 W Columbia Way, Vancouver, WA 98660
Welcome to the next generation in senior living, The Springs Living!
Our purpose is to change the way people think, feel, and experience senior living, which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance people’s lives – not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.
The Springs at The Waterfront is situated along the southern facing Vancouver riverfront and will provide approximately 250 private residences for those 62 and older. This state-of-the-art, 12-story senior living community will offer a variety of floor plans that feature stunning views. Interior spaces are warm and inviting, featuring high-end amenities and services suitable to an urban setting, including secure underground parking. This brand-new community is nothing like you have ever seen, but it is our commitment to compassionate quality care for more than 27 years that is truly distinctive.
Job Description:
The Springs at The Waterfront is looking for a compassionate and dedicated Resident Services Coordinator who is committed to providing excellent care and attention to those we serve. This position reports to the Health Services Administrator. As an RSC in our community, you function as the main point of contact for residents, families, and staff in regard to care needs. You will work closely with the community RN and LPN to ensure accuracy of care for our treasured residents. Other responsibilities include oversight of service planning, assistance with employee scheduling, and team leadership.
Responsibilities:
- Oversee daily execution of health services team tasks, including but not limited to ADL's, medication administration, care plan creation, TSP's, completion of new resident binders and paperwork, etc.
- Monitoring alert charting and communication logs, monitoring and filing incident reports
- Create, monitor, and update all resident care plans, working closely with the nursing team
- Informing Health Services team members of changes in resident care or status
- Communicating with doctors offices and other health team providers, scheduling visits as needed
- Leading and conducting regular care conferences with residents and their families
- Oversight of health services team members, including coaching and mentoring
- Overseeing and creating health services schedule for caregivers and med techs, covering for shifts as needed
- Helps lead the health services team to ensure daily tasks are completed
Qualifications:
- 3 years previous experience in health services leadership role required
- Active WA State NAC or HCA certifications
- WA Nurse Delegation Certificate
- Prior experience as Med Tech and/or caregiver preferred
- Demonstrated ability to lead a team
- Demonstrated ability to prioritize tasks and meet hard deadlines
- Expert knowledge on providing care in a senior living setting, including WA regulations knowledge
- Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public
- Ability to prioritize, organize, and delegate assignments
- AL & MC regulations knowledge
- Ability to interpret a variety of instructions furnished in written, oral, electronic, or schedule form
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Job Type: Full-time
Salary:
The Springs Living provides a competitive compensation package for the Resident Services Coordinator position, with an annual hourly wage of $21.00 - $26.00 per hour, depending on experience.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplementary Insurance Options
- No-cost Telehealth Program
- 401(k) Matching
- Employee Assistance Program
- Employee Discounts
- Flexible Spending Account
- Paid Time Off/Sabbatical
- Paid Training
- Scholarships
- Leadership Training and Coaching
- Career Growth
- Discounted Healthy Meals and Free Beverages
- Access to Gym and Pool (before and after shifts)
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